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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy 1.0 | |
Platform |
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Operating system |
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Error |
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Symptoms |
From a PC client, some drives can't be mounted even though they are persistent drives. Because of this, you cannot launch Acrobat on any PDF pages on this machine (this mount is where the jobs are). Sometimes NT can't connect with the share during login, even though it's set to "reconnect at login". In Explorer, the problem appears as a red X on the drive. |
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Cause |
This problem is associated with NT shares that are not valid DOS names (for example, > 8 characters) as are all the shares that Araxi creates. | |
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Solution |
In Explorer, click on the drive to reconnect. Permanent fix: |
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See also |
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Keywords |
networking |
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Technical contact(s) |
Simon Chen |
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Submitted by |
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Date submitted |
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