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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.0 ; Prinergy Connect 2.1 | |
Platform |
Server: Dell all; Client: PC or Macintosh |
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Operating system |
Server: Windows 2000; Client: Windows or Macintosh |
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Error |
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Symptoms |
***Applies to Prinergy Connect, Powerpack, Direct, Satellite, depending on installed configuration.*** Vector JTP fails to output a page that contains RGB data. Prinergy may report: The input file page.pdf can not be converted because it uses an unsupported feature : CSEP_DeviceRGBConverter can't separate images yet..[1207103] |
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Cause |
If a page has RGB data but no ICC profile applied to the RGB data, then the Vector JTP cannot accurately separate color, and fails. | |
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Solution |
A. Run the input file through a Refine process plan that has ColorConvert enabled, and two (2) default RGB profiles entered and enabled. Note: Override Embedded Profiles does not have to be set to on. Prinergy will then ignore any embedded profiles, and apply the default profiles to the images that don't have a profile. The Vector JTP will process the resulting file. Permanent fix: |
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See also |
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Keywords |
color, output, vector output |
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Technical contact(s) |
James Bredenhof |
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Submitted by |
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Date submitted |
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