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Prinergy Normalizer fails with an exception error when processing non-Photoshop DCS files


Product

  Prinergy Connect 2.0

Platform

 

Server: Dell all; Client: PC or Macintosh

Operating system

 

Server: Windows 2000; Client: Windows or Macintosh


Error

 

An unknown exception occurred while classifying the file [1145001]


Symptoms

 

Prinergy reports "An unknown exception occurred while classifying the file

\\SERVER\file.dcs [1145001]". The task fails.


Cause

  The CEPS JTP cannot classify non-Photoshop DCS files.

Solution

 

Turn off the CEPS JTP conversion stage in the process plan before processing non-Photoshop DCS files.

Permanent fix:


See also

 


Keywords

 

CT-LW Import, normalizer


Technical contact(s)
 

James Bredenhof

Submitted by
 

james bredenhof

Date submitted
 


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