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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.1 Level 3; Prinergy Direct 2.1 Level 3; Prinergy Access 2.1 Level 3; Prinergy Powerpack 2.1 Level 3; Prinergy Satellite | |
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Operating system |
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Error |
E 11Jul02 14:48:22.546-PDT [3768.2304] JASMINE ARAXI PNormalizerJTP PRFL_PDFDocFunctions.cpp(1026): CPDF_Exception caught while preflighting "J:\Jobs\QW Waukee - 2.1 beta Norm prob\System\SubPagesWorking\NormalizeOnJasmine\P0000129.pdf": 019C9572 E 11Jul02 14:48:22.546-PDT [3768.2304] JASMINE ARAXI PNormalizerJTP ENOR_Normalizer.cpp(1321): CPDF_Exception caught during preflight of PDF file: 'J:\Jobs\Test - 2.1 beta Norm\System\SubPagesWorking\NormalizeOnJasmine\P0000129.pdf': Failed to load the required CMap Identity-H for CID font CCBLGG+Symbol: Failed to locate CMap Identity-H on resource search path: Font Search Path: CMap Search Path: |
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Symptoms |
File fails to refine when it's routed to a server without Acrobat 5 installed on it. |
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Cause |
There is a component of acrobat 5 that's required when handling identity-H fonts. | |
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Solution |
Ensure Acrobat 5 (Acrobat reader 5 is also acceptable) is installed on all servers where normalizing is performed. Alternatively, save PDF as Postscript and re-refine the file. Permanent fix: |
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See also |
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Keywords |
font, optimizer |
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Technical contact(s) |
James Bredenhof |
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Submitted by |
Simon Chen |
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Date submitted |
09 Aug 2002 |
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