Prinergy Troubleshooting - InDesign or Illustrator drop shadows become much darker when flattened with Prinergy 2.1.0.16 and earlier

InDesign or Illustrator drop shadows become much darker when flattened with Prinergy 2.1.0.16 and earlier


Product		Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 ; Prinergy Satellite
Platform
Operating system

Error

Symptoms		Adobe InDesign or Adobe Illustrator drop shadows become much darker when flattened with Prinergy 2.1.0.16 and earlier.

Cause		Drop shadows in Adobe InDesign or Adobe Illustrator make use of transparency. The current PDF 1.4 flattener in Prinergy 2.1 will incorrectly make the drop shadow objects too dark when it flattens them.

Solution		Use InDesign or Illustrator to flatten the affected pages. A new flattener, which will remedy this issue, will be available in a future Prinergy 2.1.0.17 patch release. Permanent fix:

See also

Keywords		Illustrator, InDesign, PDF

Technical contact(s)		James Bredenhof
Submitted by		James Bredenhof
Date submitted		21 Mar 2003