Product

Platform

Operating system

Error

Symptoms

Adobe Acrobat 5 reports "image parsing" and "out of memory" errors on raster (CT/LW or copydot) or other data-intensive PDF files

Cause

However, on an operating system such as Mac OS 9, you must tell the application when you launch it how much memory you would like to allocate to it. If this number is too small, the OS will not dynamically allocate more memory to the application, and Acrobat 5 will report an out-of-memory error.

Solution

If using Mac OS 9 or lower, use Acrobat 4.

On a Mac with a lot of memory, allocate the minimum amount of memory to Acrobat 5 (Acrobat will use the "unused memory" on the Mac).

If you are dealing with a copydot page, generate alternate images of the copydot using the "generate alternate images" checkbox of the Copydot section of the process plan, and have the View Accelerator turned on in Acrobat prior to opening the PDF.

.

Alternately, you can run Acrobat 5 under Mac OS X (native mode) or on a PC (Windows NT/2000).

Permanent fix:

See also

Keywords

acrobat, PDF

Technical contact(s)

James Bredenhof

Submitted by

James Bredenhof

Date submitted

26 Sep 2002