Prinergy Troubleshooting - Normalize fails on multipage PDF that has empty pages and reports "PDF Library Error: Expected an array object."

Normalize fails on multipage PDF that has empty pages and reports "PDF Library Error: Expected an array object."


Product		Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1
Platform
Operating system

Error

Symptoms		Normalize function fails on a multipage PDF that has empty pages and reports "PDF Library Error: Expected an array object."

Cause		Normalizer cannot process pages that are completely empty.

Solution		There are three possible solutions to this problem: 1. Save the PDF as PostScript and refine the result. 2. Recreate the PDF, adding printer marks. 3. Create a Pitstop Action that adds an invisible object (line, for example) outside the mediabox of the pages (-10,-10 to -11,-11, for example). Permanent fix:

See also

Keywords		normalizer, PDF

Technical contact(s)		James Bredenhof
Submitted by		James Bredenhof
Date submitted		03 Jun 2004