Prinergy Troubleshooting - Floating License Manager service does not get created when an Update has been removed.

Floating License Manager service does not get created when an Update has been removed.


Product		Prinergy Connect 2.1 Level 12, 13, 14; Prinergy Direct 2.1 Level 12, 13, 14; Prinergy Access 2.1 Level 12, 13, 14; Prinergy Powerpack 2.1 Level 12, 13, 14
Platform
Operating system

Error

Symptoms		Client cannot use trapper plugin.

Cause		Removing updates that create Floating License Manager service. 2.1.0.14, 2.1.0.13, and 2.1.0.12

Solution		run the following commands 1.) "floatinglicensemanager.exe -i" 2.) Net Start "Creo Floating License Manager" Permanent fix:

See also

Keywords		install, licensing, uninstall

Technical contact(s)
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Date submitted		08 May 2003