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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.0 ; Prinergy Direct 2.0 ; Prinergy Access 2.0 ; Prinergy PowerPack 1.0 ; Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 ; Prinergy Satellite | |
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Operating system |
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Error |
(%%[ Error: invalidrestore; OffendingCommand: restore ]%% ) |
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Symptoms |
DeviceN PostScript 3 from QuarkXPress 6 fails in Prinergy Normalizer (or a DistillerAssistant-enabled Distiller) and reports the following PostScript error: (%%[ Error: invalidrestore; OffendingCommand: restore ]%% ) |
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Cause |
Known problem. Under investigation by Product Development. Probably caused by a CreoUtilLib conflict. Note: This did not happen with the beta versions of QuarkXPress 6. | |
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Solution |
There are four possible workarounds: 1. Disable the Distiller Assistant and pre-Distill the QuarkXPress PostScript, then bring the resulting PDF into Prinergy. 2. Output as PDF from QuarkXPress using DeviceN. 3. If the document does not include spot-colorized TIFFs or multi-inks, using the CMYK colorspace might yield acceptable results. 4. Outputting separated PostScript (using CMYK colorspace) would result in pages that include spot-colorized TIFFs and multi-inks that should normalize properly. However, the page will be separated, so spot mapping, trapping etc. would not be possible. . This is fixed in 2.1.0.21 and 2.2.1.3 Permanent fix: |
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See also |
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Keywords |
normalizer, Quark |
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Technical contact(s) |
James Bredenhof |
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Submitted by |
James Bredenhof |
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Date submitted |
09 Sep 2003 |
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