Prinergy Troubleshooting - Vector output fails with error "Unable to create file" if JTP on a secondary server

Vector output fails with error "Unable to create file" if JTP on a secondary server


Product		Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 ; Prinergy Satellite
Platform
Operating system

Error		"Unable to create file"

Symptoms		Vector output fails if JTP is on a secondary server and reports the error: "Unable to create file".

Cause

Solution		Move the Vector Output JTPs to the primary server. For DCS Vector output, this is not an issue in Prinergy 2.2. For PDF Vector output, this is still an issue in Prinergy 2.2. Permanent fix:

See also

Keywords		file formats, JTP, vector output

Technical contact(s)		James Bredenhof
Submitted by		James Bredenhof
Date submitted		01 Oct 2003