Product

Platform

Operating system

Error

Symptoms

There may be times when your files fail to Normalize due to a preflight problem (incorrect PDF structure), or yield bad fonts on RIP output.

Cause

Solution

Solution 1

1. Open the PDF file in Adobe Acrobat.

2. Using File>Save As>PostScript, save the PDF with the following attributes: PostScript Language Level 3, Font Inclusion All, Transparency Quality Highest, Include Transfer Functions.

3. Bring the resulting PostScript file into Prinergy.

.

Solution 2

If Solution 1 doesn't work, try adjusting settings in the Adobe Save As>PostScript output dialog, or try outputting PostScript from different versions of Acrobat.

.

These workarounds often work, because when saving PostScript out of Acrobat, Acrobat is interpreting the PDF contents and translating it into PostScript. For example, uninitialized dictionary entries are populated, and the file is restructured. Prinergy then converts the PostScript back to PDF (again, with additional corrections). Depending on the sort of problem the file had, the file structure has been modified to the point where it now processes successfully.

Permanent fix:

See also

Keywords

font, normalizer, PDF, RIP

Technical contact(s)

James Bredenhof

Submitted by

James Bredenhof

Date submitted

20 Nov 2003