Prinergy Troubleshooting - Trying to connect to the windows server from Mac results in an error: "The Alias <name of the server> could not be opened because the original item cannot be found."

Trying to connect to the windows server from Mac results in an error: "The Alias <name of the server> could not be opened because the original item cannot be found."


Product		Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 ; Prinergy Satellite
Platform
Operating system

Error

Symptoms		From the Mac side, the problem is that trying to connect to the windows server results in an error: "The Alias <name of the server> could not be opened because the original item cannot be found."

Cause

Solution		Usually, this problem can be resolved by using the Finder and selecting Go -> Go to Folder menu item, and navigating to "/var/automount". Delete the folder called Network (it will be automatically recreated later). Log out and log in. Problem should be resolved. . If it is NOT fixed, then you may have the Norton AV problem. The server will be having problems, too. You may see messages on the server like "Not enough server storage is available to process this command" or "Not enough memory to complete transaction. Close some applications and retry". The Event Viewer may log this message in the System log: Event ID : 2011 Source : Srv Description : The Server's configuration parmeter "IRPStackSize" is too small for the server to use a local device. Please increase the value of this parameter. . A fix (resetting the IRPStackSize registry value) is documented here: http://support.microsoft.com/default.aspx?scid=kb;en-us;177078 Permanent fix:

See also

Keywords		Macintosh, networking, Windows 2000

Technical contact(s)		James Bredenhof
Submitted by		James Bredenhof
Date submitted		31 Mar 2004