Product

Platform

Operating system

Error

Symptoms

Here are some tools/approaches that might help when troubleshooting a problematic CT/LW or TIFF/IT file that won't process through CEPS JTP.

Cause

Solution

Tools:

- Rorke TIFF/IT Eyes or PageComposer (free from internet)

- Creo PressTouch (free) -- good indicator of whether the Scitex-based raster libraries can interpret a CT/LW or TIFF/IT set.

- Photoshop can open some CT files, and with the TIFF/IT plugin, can open some LW files as well.

- Copydot Toolkit can open CT and LW files independently

- CheckLW is a utility in \AraxiHome\CreoAraxi\support\bin that lets you check the integrity of LW files.

- TagsViewer from Apago is a great tool for looking at the details of TIFF/IT (or any TIFF) component (ftp://ftp.apago.com/pub/winnt/)

.

Check the data integrity of the page.

- Is the page openable in Presstouch/Remake? (does it decompress without errors?)

- Is the Assign file openable in Notepad/Wordpad?

- Is the CT file openable in Photoshop? (you may have to load the Photoshop extension from the Brisque CD)

- Is the LW file openable in Presstouch independent of the other components?

- Make a minor change to the file in Presstouch and press Save As... Can you process this new page?

- Use CheckLW.exe to ensure the Lw is okay (CheckLW.exe is available at AraxiHome\CreoAraxi\support\bin)

Permanent fix:

See also

Keywords

CT-LW Import

Technical contact(s)

James Bredenhof

Submitted by

James Bredenhof

Date submitted

13 May 2004