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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 | |
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Operating system |
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Error |
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Symptoms |
User submits job to Trendsetter. All of a sudden, during the imaging, the exposure will be aborted. In Printconsole, the following message will appear: "Operation aborted by workstation". Log file indicates that Prinergy cancelled the plate: I 05Jan05 13:22:33.635: GDA printconsole.exe(2564) GdapiLogging.cpp 479 0 [Log Id 1 Prinergy] GDAPI_CancelPrintSession, Status(Success), Device Id(1), Print Session Id(1) |
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Cause |
When sending data to the device, we first compress the bands of data while we're buffering and then decompress just before we send the data to the device. We use a third party compression algorithm to do this. Sometimes it fails. We're not sure why and we were never able to get to the bottom of this problem. The solution has always been to change a registry setting to not do this compression. Impact is minimal and shouldn't be noticed. "GDEN_EnableRasterCompression" registry key on the Renderstation should be set to 0. |
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Solution |
The solution has been to change a registry setting to not do this compression. Impact is minimal and shouldn't be noticed. "GDEN_EnableRasterCompression" registry key on the Renderstation should be set to 0. Permanent fix: |
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See also |
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Keywords |
output, plate, Platesetter, Print Console |
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Technical contact(s) |
James Bredenhof |
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Submitted by |
James Bredenhof |
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Date submitted |
05 Jan 2005 |
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