Prinergy Troubleshooting - Double-clicking PDFs in Workshop results in the OS X Preview application being launched instead of Acrobat

Double-clicking PDFs in Workshop results in the OS X Preview application being launched instead of Acrobat


Product		Prinergy 1.0; Prinergy 1.1; Prinergy Connect 2.0 ; Prinergy Direct 2.0 ; Prinergy Access 2.0 ; Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy 2.2, 2.3, 3.0
Platform
Operating system

Error

Symptoms		Double-clicking PDFs in Workshop results in the OS X Preview application being launched instead of Acrobat.

Cause		When you double-click a PDF in Workshop, Workshop makes a very simple "open" command. It relies on the OS to determine which app to open the file with. It seems that the "Launch Services" on some Macs might get confused, or require volume-specific indications of the application to be specified.

Solution		To get the PDF files to open in Acrobat: - browse to the job volume in question. - click once on a PDF file and then press cmd + I (get info). In the "open with" section, select Acrobat as the default application and click on the "change all" button. - REPEAT this procedure for a PDF file that is resident on any other volumes (local Mac, other RAID/job volumes). Permanent fix:

See also

Keywords		Macintosh, PDF, acrobat, workshop

Technical contact(s)		Richard Boyer
Submitted by		James Bredenhof
Date submitted		22 Jul 2005