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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy, Macintosh OS 9 | |
Platform |
Macintosh |
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Operating system |
Mac OS 9 |
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Error |
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Symptoms |
Mac OS 9 clients can't connect to Prinergy server (with Workshop, or to mount shares). Mac OS 9 computers can see the server name, but can't mount any shares (times out). |
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Cause |
Symantec AntiVirus has an issue where turning on E-Mail Tools as part of the installation will prevent Mac OS 9 machines from connecting. | |
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Solution |
1. Uninstall Symantec AntiVirus. 2. Reinstall it using Custom Install, and turn off the E-Mail Tools installation option. Permanent fix: |
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See also |
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Keywords |
Macintosh, virus, workshop |
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Technical contact(s) |
James Bredenhof; Syrus Kimiagar |
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Submitted by |
James Bredenhof |
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Date submitted |
18 Apr 2006 |
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