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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy 1.1; Prinergy Connect 2.0 | |
Platform |
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Operating system |
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Error |
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Symptoms |
CPC32 V1.0 does not recognize .ppf files. CPC32 V1.0 cannot be configured to look for .ppf files. |
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Cause |
There is a problem with PrintLink and CPC32 V1.0. The CPC32 is looking for a .cip file and we produce out of Prinergy a .ppf file (which is considered the correct extension for a PPF file; .cip is a holdover from the early days of CIP3). CPC32 V2.0 can be configured to look for .ppf files, but this capability is not included in version 1.0. (iMPAct PrintLink had a utility that combined files specifically for the CPC32 and as a part of that process changed the file extension.) | |
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Solution |
Upgrade to CPC32 version 2.0. This costs the customer about US$400, which they have to pay Heidleberg. Permanent fix: |
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See also |
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Keywords |
CIP3 (or PrintLink) |
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Technical contact(s) |
Rob Prior |
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Date submitted |
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