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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy 1.1 | |
Platform |
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Operating system |
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Error |
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Symptoms |
Every task in Prinergy fails with: Unknown exception while saving job ticket The error in Araxi.log: E 17Jul00 22:06:16.625 [415.582] LAPP_PRINERGY1 ARAXI PTaskD iJTKT_RefinerHandler.cpp(528): Caught unknown exception while saving Refine job ticket. Z 17Jul00 22:06:16.718 [415.582] LAPP_PRINERGY1 ARAXI PTaskD TAKS_TaskServerImpl.cpp(328): Failed to write the job ticket file \\LAPP_PRINERGY1\AraxiHome\CreoAraxi\data\TaskServerData\14424\00001\Start.jtk to disk. Possible partial file has been deleted. Failed to write the job ticket file \\LAPP_PRINERGY1\AraxiHome\CreoAraxi\data\TaskServerData\14424\00001\Start.jtk to disk. Possible partial file has been deleted. |
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Cause |
There was a bad patch that installed these files in the wrong location. There are OLD versions (Patch 03) of PtaskD.exe and PDeviceandServiceD.exe sitting in AdobeExtreme\Bin folder. The recent versions of these two files come from Patch 102 and reside in CreoAraxi\bin. |
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Solution |
Delete PtaskD.exe and PDeviceandServiceD.exe fromAdobeExtreme\Bin folder. Permanent fix: |
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See also |
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Keywords |
job ticket |
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Technical contact(s) |
Louise McTague |
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Submitted by |
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Date submitted |
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