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Page containing duotone image from Adobe Photoshop 5 or earlier won't refine correctly


Product

  Prinergy 1.1; Prinergy Connect 2.0 ; Prinergy Direct 2.0 ; Prinergy Access 2.0 ; Prinergy PowerPack 1.0 ; Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 ; Prinergy Satellite

Platform

 

Operating system

 


Error

 

"Found ColorSpaceArray; Colorxxx contains non-device gray."


Symptoms

 

A page containing a Photoshop 5 (or earlier) duotone image will not refine correctly. The resulting refined file, when viewed in Acrobat, contains a black X across the page, or fails to identify the spot color.

Sometimes the duotones saved from Photoshop 5.0 will refine correctly, but the duotone only appears on the black plate.


Cause

 

Solution

 

Resave the duotone image(s) in Photoshop v5.02 or later.

Permanent fix:


See also

 


Keywords

 

Photoshop, refiner, spot color


Technical contact(s)
 

James Bredenhof

Submitted by
 

Jill Thompson

Date submitted
 

13 Sep 2000


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