Product

Platform

Intel

Operating system

Windows 2000 Server

Error

Symptoms

When upgrading a system using an ATL 2640 tape library to Windows 2000, the tape library's existing controller board and robotic board are not compatible with Windows 2000.

There are two scenarios when it is likely that the ATL 2640 tape library's controller and robotic boards will have to be upgraded:

1) An iMPAct customer is migrating to Prinergy 2.0.

2) A Prinergy 1.1 customer upgrading to Prinergy 2.0. (A few of these customers may be using the 2640.)

Cause

Solution

Upgrade the multi-unit controller board (firmware 2B) and the robotics controller board (firmware 5B) to work with Windows 2000.

For the procedure to set up the ATL 2640 for Windows 2000, see the workaround "Setting up ATL 2640 for Windows 2000" on the ATL 2640 Knowledge Base page (http://intranet.creo.com/support/html/workflow/archiver_hardware/vendor/atl/2640/knowledge.htm).

Permanent fix:

See also

Procedure to set up the ATL 2640 for Windows 2000 (click on "Setting up the ATL 2640 for Windows 2000")

Keywords

archiver configuration, Windows 2000

Technical contact(s)

Amy Chan

Submitted by

Amy Chan

Date submitted