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Java Virtual Machine Error when launching workshop - "Unexpected Application Error. Program will exit!"


Product

  Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1

Platform

 

Intel

Operating system

 

Windows 2000 Professional


Error

 

Java Virtual Machine Launcher - "Unexpected Application Error. Program will exit!"


Symptoms

 

After a new install of Prinergy Workshop on an Intel Windows 2000 Professional machine, Workshop fails to launch and reports the following error:

.

Java Virtual Machine Launcher - "Unexpected Application Error. Program will exit!


Cause

  Display settings on the Video driver are set to 16 color, which is not supported by the Java Virtual Machine

Solution

 

Change the display settings to at least 256 colors.

Permanent fix:


See also

 


Keywords

 

workshop


Technical contact(s)
 

Chris Mussell

Submitted by
 

Chris Mussell

Date submitted
 

05 May 2003


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