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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 | |
Platform |
PC |
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Operating system |
Windows 2000 |
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Error |
The following tape drives are detected to have the Microsoft DLT driver: To ensure that Prinergy operates correctly, please install the Quantum tape driver for these tape drives. Contact the Creo Response Centre for help if necessary. |
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Symptoms |
When starting Prinergy, the error message about the incorrect tape driver being installed appears, even though the proper driver is in place. |
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Cause |
The enum registry entry is in place and is triggered in the checknetworkconfig.cmd file. It is usually removed when the Quantum DLT driver is installed. | |
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Solution |
1. Open regedit 2. Navigate to HKEY_LOCAL_MACHINE\system\currentcontrolset\services\dlttape\enum 3. Click Registry\Export Registry File... 4. Save the file on the system drive 5. Delete the ENUM registry key 6. Try restarting Prinergy Permanent fix: |
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See also |
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Keywords |
archiver, tape libraries, Windows 2000 |
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Technical contact(s) |
Amy Chan |
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Submitted by |
Brian Weibe |
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Date submitted |
17 Jul 2003 |
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