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Cannot update Prinergy Workshop on MAC OS X when Acrobat 6 installed


Product

  Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1

Platform

 

Macintosh

Operating system

 

Mac OS X


Error

 

Unable to update Trapper.DEU because could not find target path AcrobatPluginsFolder?Prinergy Plug-Ins...The specified root directory AcrobatPluginsFolder doesn't exist


Symptoms

 

Unable to update Prinergy Workshop on MAC OS X


Cause

  Acrobat 6 is not supported in current version of Prinergy 2.1x or 2.2x.

Note: Acrobat 6 is supported in Prinergy 2.2.1.3 and later.


Solution

 

Procedure:

1. Uninstall Acrobat 6.

2. Install Adobe Acrobat 5.0.5.

3. Re-install Prinergy Workshop.

.

Note: Acrobat 6 is supported in Prinergy 2.2.1.3 and later.

Permanent fix:


See also

 


Keywords

 

acrobat, Macintosh, workshop


Technical contact(s)
 

Sandy Wong

Submitted by
 

Sandy Wong

Date submitted
 

05 Nov 2003


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