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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.0 ; Prinergy Direct 2.0 ; Prinergy Access 2.0 ; Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 | |
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Operating system |
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Error |
Device link ID unknown (sic) |
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Symptoms |
Submitting a certified proof to Veris fails. In Prinergy Workshop, the Prinergy Server Diagnostic Log reports the error: Device link ID unknown (sic). Uncalibrated and calibrated proofs work OK. |
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Cause |
There are two possible causes: 1. Device link profile ID is not exactly the same on Prinergy and Veris. 2. ColorMatch setting is set to Heidelberg instead of Creo. |
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Solution |
Solution 1: Copy the device link from Veris to Prinergy. Solution 2: Change ColorMatch to ColorMatcherCreo. Permanent fix: |
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See also |
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Keywords |
proofing, workshop |
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Technical contact(s) |
Ken Lew |
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Submitted by |
Harry Jung |
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Date submitted |
26 Feb 2004 |
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