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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
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Platform |
Macintosh |
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Operating system |
Mac OS X |
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Error |
An unrecoverable error has occurred. Details: The file "FSSpec[-100,1101341GFIL-288ae]" or its disk is busy or locked; Mac OS error code = -47 |
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Symptoms |
A PDF viewed in Adobe Acrobat using Mac OS 10.3.5 with the Trap Editor plugin does not allow the operation of Separations Viewer or trapping functionality. |
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Cause |
Norton Antivirus 9.0.x introduced a feature called "AutoProtect" which seems to lock certain files that Trap Editor are writing to disk. | |
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Solution |
Use the following settings in System Preferences > Norton AutoProtect: AutoProtect = On Automatic Repair = Off Quarantine files = deselected Scan Disks when mounted = Off Scan Compressed Files = Off Permanent fix: |
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See also |
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Keywords |
acrobat, Creo PDF trapper, Dotshop, Macintosh, virus |
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Technical contact(s) |
Rob Morgan |
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Submitted by |
David Herder |
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Date submitted |
27 Aug 2004 |
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