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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy (all) | |
Platform |
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Operating system |
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Error |
Previous install detected |
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Symptoms |
Upgrading Prinergy fails. Errors reported in the ppu.log stating a previous install was detected. |
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Cause |
When installation fails the first time, it creates a prevention. txt file and changes the Araxi service state to disabled. | |
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Solution |
The workaround to reinstall is to remove the .txt file and change the Araxi service state from disabled to enabled. The RC person should change the log file to determine why the installation fails the first time before reinstalling Prinergy. Permanent fix: |
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See also |
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Keywords |
install, ppu, workshop |
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Technical contact(s) |
Amy Chan |
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Submitted by |
Brian Weibe |
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Date submitted |
04 Jul 2005 |
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