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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.0 ; Prinergy Direct 2.0 ; Prinergy Access 2.0 ; Prinergy PowerPack 1.0 ; Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 ; Prinergy 2.3, 2.3 | |
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Operating system |
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Error |
Python could not import the service's module File "D:\Prinergy2.0.4\lib\python\com\creo\araxi\NTBackup\AraxiBackupManager.py", line 37, in ? import AraxiBackup File "D:\Prinergy2.0.4\lib\python\com\creo\araxi\NTBackup\AraxiBackup.py", line 35, in ? import AraxiBackupExclusions File "D:\Prinergy2.0.4\lib\python\com\creo\araxi\NTBackup\AraxiBackupExclusions.py", line 27, in ? import AraxiUtil File "D:\Prinergy2.0.4\lib\Python\com\creo\araxi\NTBackup\AraxiUtil.py", line 36, in ? from win32com.shell import shell, shellcon exceptions.ImportError: DLL load failed: The specified procedure could not be found. |
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Symptoms |
Araxibackupmanager fails to start on the Primary server. |
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Cause |
Pythoncom15.dll is either corrupt or the wrong version. | |
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Solution |
Copy over and install a valid version of the pythoncom15.dll from a working server. Permanent fix: |
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See also |
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Keywords |
EPM, Emergency Platemaking (EPM), Hot Standby, archiver, backup |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
Brian Wiebe |
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Date submitted |
15 Jul 2005 |
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