Product

Platform

Operating system

Error

Symptoms

Prinergy dongle appears to be failing.

Cause

Solution

(1) Re-seat the dongle and ensure the sentinel device driver is running/active in the "Control Panel -> Devices" (probably do a re-boot as well); look in the WinNT Event log for any details of device failure or service failure.

(2) Re-install the sentinel driver.

(3) Look into the dongle diagnostic file in "%ARAXIHOME%\CreoAraxi\License\Licchk.dia" to see if there is any hint as to the cause of the problem.

(4) Check the parallel port HW and configuration.

Since the customer is basically hard down when the dongle has a problem, we should probably dispatch a new dongle ASAP so that we can get the customer up ASAP. It would be bad to troubleshoot for two days and then discover that a faulty dongle was the problem.

Permanent fix:

See also

Keywords

administrator

Technical contact(s)

Simon Chen

Submitted by

Date submitted