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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy 1.1; Prinergy Connect 2.0 | |
Platform |
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Operating system |
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Error |
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Symptoms |
When you attempt to install a patch, you get the following error message: Installing file <FILENAME> to <FILE LOCATION> Exception in process 810, thread 464 Traceback (innermost last): File "ppuinstall.py", line 303, in InstallPatch patch.install( self ) File "D:\Prinergy1.1\CreoAraxi\support\patches\installed\Prinergy-1.1p102-x86\Prinergy-1.1p102-x86.ppuscript", line 71, in install ppu.InstallFile( srcpath=r"<FILENAME>", targetdir=r"%ARAXIHOME%<FILE LOCATION>" ) File "ppuinstall.py", line 527, in InstallFile os.rename( targetpath, temppath ) error: (17, 'File exists') Restoring file <FILE LOCATION><FILENAME> |
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Cause |
This was likely preceeded by a failed installation of a patch that was caused because a process (EXE or DLL) that the patch was trying to replace was still running. The most common occurence of this is because PJOBD.exe was still running (or with the patch 82 version of the PPU, PPSOutputE.exe was still running). The problem is that after the PJOBD.exe (or PPSOutputE.exe) has been stopped/killed, the system is in a state where subsequent patch installations fail. | |
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Solution |
Either rename or move the problematic file (depicted by <FILENAME> in the example above) to another location and try the patch installation again. Permanent fix: |
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See also |
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Keywords |
patches, ppu |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
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Date submitted |
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