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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy 1.1; Prinergy Connect 2.0 | |
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Operating system |
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Error |
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Symptoms |
After importing an external Harmony curve into the Harmony application, it does not show up in the Process Plan Editor. |
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Cause |
Possible causes of the problem: 1. When you import a curve into Harmony, the default settings are to import it as a CURRENT curve. In Prinergy, only the CALIBRATION curves are visible in the Process Plan Editor. 2. Harmony is installed/configured incorrectly. This is likely caused because there are TWO Harmony databases (one from the Prinergy installation and one from the Harmony installation). |
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Solution |
Solution for cause 1: Re-import the curve as a CALIBRATION curve. Solution for cause 2: After installation of Harmony, you must configure it to use the Prinergy installed database. Permanent fix: |
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See also |
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Keywords |
Harmony, pped |
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Technical contact(s) |
Simon Chen |
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Submitted by |
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Date submitted |
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