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Delta connectivity not working in Prinergy 3.1.0.3


Product

  Prinergy 3.1.0.3

Platform

 

Operating system

 


Error

 

E 27Sep06 06:05:22.515-PDT [7328.7440] YCS3165-1551 ARAXI deltajtr.main ?: ?: 780C1BE7 std::locale::facet::_Incref+15

E 27Sep06 06:05:22.515-PDT [7328.7440] YCS3165-1551 ARAXI deltajtr.main ?: ?: 780C4F27 std::ios_base::getloc+22

E 27Sep06 06:05:22.515-PDT [7328.7440] YCS3165-1551 ARAXI deltajtr.main ?: ?: 780D0710 std::basic_ostream<unsigned short,std::char_traits<unsigned short> >::operator<<+67

E 27Sep06 06:05:22.515-PDT [7328.7440] YCS3165-1551 ARAXI deltajtr.main ?: ?: 0044A031

E 27Sep06 06:05:22.515-PDT [7328.7440] YCS3165-1551 ARAXI deltajtr.main ?: ?: 0044413B

E 27Sep06 06:05:22.515-PDT [7328.7440] YCS3165-1551 ARAXI deltajtr.main ?: ?: 0042B764

E 27Sep06 06:05:22.515-PDT [7328.7440] YCS3165-1551 ARAXI deltajtr.main ?: ?: 0042ACCD

E 27Sep06 06:05:22.515-PDT [7328.7440] YCS3165-1551 ARAXI deltajtr.main ?: ?: 004E07B2

E 27Sep06 06:05:22.515-PDT [7328.7440] YCS3165-1551 ARAXI deltajtr.main ?: ?: 7C4E87F5 DosDateTimeToFileTime+3172

E 27Sep06 06:05:22.515-PDT [7328.7440] YCS3165-1551 ARAXI deltajtr.main ?: ?: traceback complete.

i 27Sep06 06:05:23.750-PDT [3356.3380] YCS3165-1551 ARAXI PDeviceAndServiceD.XCON_Callback DASS_DatabaseMgr.cpp(428): The 'D04_Autoflow' service has requested a restart.

i 27Sep06 06:05:28.750-PDT [3356.3380] YCS3165-1551 ARAXI PDeviceAndServiceD.XCON_Callback DASS_Service.cpp(516): Starting JTP: deltajtr.exe local D04_Autoflow

X 27Sep06 06:05:28.750-PDT [3356.3380] YCS3165-1551 ARAXI PDeviceAndServiceD.XCON_Callback DASS_OpCon.cpp(166): Message from Extreme: operation completed successfully: StartJTPConfirmed.

i 27Sep06 06:05:28.781-PDT [7276.7664] YCS3165-1551 ARAXI deltajtr.main XJTP_Application.cpp(501): Creo JTPMar 4 2003

E 27Sep06 06:05:29.796-PDT [7276.7664] YCS3165-1551 ARAXI deltajtr.main APPL_Application.cpp(189): A structured exception was caught. Please wait for the stack trace report to be formatted...

E 27Sep06 06:05:29.796-PDT [7276.7664] YCS3165-1551 ARAXI deltajtr.main ?: ?: System exception C0000005 (ACCESS_VIOLATION) at address 780c1be7


Symptoms

 

When you try to output a job via Delta Bridge, the JTP disconects and then re-starts and then crashes continuously.


Cause

  Deltajtr.exe was in the wrong location.

Solution

 

1. change

HKEY_LOCAL_MACHINE\SOFTWARE\Creo\Araxi\Settings\Default\DASS\JTPModels\Bridge - Delta Technology\ExecutableName

from deltajtr.exe to Old_VC6_Compiled\deltajtr.exe

2. move deltajtr.exe from %AraxiHome%\AdobeExtreme\bin to %AraxiHome%\AdobeExtreme\bin\Old_VC6_Compiled

Permanent fix:


See also

 

KLEW-545


Keywords

 

Delta


Technical contact(s)
 

Ken Lew

Submitted by
 

Ken Lew

Date submitted
 

06 Nov 2006


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