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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy 3.1 | |
Platform |
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Operating system |
Windows 2000 |
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Error |
Access violation exception (C0000005) at instruction address 00000000: the program attempted to read from address 00000000 E 08Oct06 19:14:24.812-CDT [3364.6108] YCS2053-1008 ARAXI PPrinterJTP LCMN_ExceptionInfo.cpp(208): LCMN_ExceptionInfo::OnTerminate, terminating application E 08Oct06 19:14:34.703-CDT [3920.6568] YCS2053-1008 ARAXI PPrinterJTP PWKS_NahanniProxy.cpp(70): Exception loading Dll named:NPROOF.dll, exception:Event 0: Error 1033: Unknown error code E 08Oct06 19:14:34.703-CDT [3920.6568] YCS2053-1008 ARAXI PPrinterJTP PJTP_Application.cpp(689): Unknown exception caught while executing task 0. E 08Oct06 19:14:34.781-CDT [3920.6568] YCS2053-1008 ARAXI PPrinterJTP LCMN_ExceptionInfo.cpp(478): LCMN_ExceptionInfo::UnhandledExceptionFilter, dumping unhandled exception... |
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Symptoms |
Printer JTPs crash and restart every few seconds. |
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Cause |
MSXML 6.0 needs to be installed for NPROOF.dll to work but it doesn't get installed on Win2K systems (Win2K3 should not be affected) because it needs MSI 3.1. MSI 3.1 is not included in default Win2K systems. | |
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Solution |
Manually download and install MSI 3.1 from here: http://www.microsoft.com/downloads/details.aspx?displaylang=en&familyid=889482fc-5f56-4a38-b838-de776fd4138c. Install MSXML 6.0 from here: <AraxiHome>\CreoAraxi\setup\ThirdParty\Microsoft\MSXML. Re-boot the system when requested. Permanent fix: |
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See also |
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Keywords |
install, JTP, output |
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Technical contact(s) |
Ken Lew |
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Submitted by |
Ken Lew |
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Date submitted |
30 Oct 2006 |
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