Prinergy Troubleshooting - Can't add files from Unix on PC Workshop client

Can't add files from Unix on PC Workshop client


Product		Prinergy 1.1
Platform
Operating system

Error		error 1007004 = Could not find a particular network file share

Symptoms		Unable to add files from Unix on a PC Workshop client. Workshop gives an error message saying that it couldn't find a particular network file share.

Cause		Most likely the cause is that the otherhosts file has been configured incorrectly. If you have any entries in the otherhosts file, then you must list ALL Unix sharenames. This is a known problem. The otherhosts file should not affect PC client access to Unix.

Solution		If your site has any Mac clients, add ALL Unix volumes that are to be accessed from Prinergy Mac or PC clients into the otherhosts file. The otherhosts file is located in %ARAXIHOME%\creoaraxi\etc and contains instructions on how to add entries. You need to restart Prinergy after changing this file. Permanent fix:

See also

Keywords		networking, Unix

Technical contact(s)		Simon Chen
Submitted by		Larry McIntyre
Date submitted		05 Apr 2001