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Archive and Purge JTPs fail to start: "Unrecognized engine kind" error in diag


Product

  Prinergy Connect 2.0

Platform

 

Intel

Operating system

 

Windows 2000, Windows XP


Error

 

The following errors appear in diag:

E 10Sep01 13:31:24.966-PDT [1728.4128] CRUSTY Administrator PArchRetJTP.main AMDM_MediumFactoryBase.cpp(107): Unrecognized engine kind. Kind = None

E 10Sep01 13:31:48.982-PDT [2744.4012] CRUSTY Administrator PPurgeJTP.main AMDM_MediumFactoryBase.cpp(107): Unrecognized engine kind. Kind = None


Symptoms

 

Archive and Purge JTPs will not start.


Cause

  The registry key ...\archiver\Enginekind is set incorrectly.

Solution

 

Set the value of the registry key to NTMS for Prinergy 2.0 running under Windows 2000 or XP.

Permanent fix:


See also

 


Keywords

 

archiver, archiver - purge, JTP


Technical contact(s)
 

Amy Chan

Submitted by
 

Miranda Alldritt

Date submitted
 

10 Sep 2001


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