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Unable to retrieve or copy origianl subpages after re-refining


Product

  Prinergy Connect 2.0 ; Prinergy Connect 2.1

Platform

 

Operating system

 


Error

 

It is impossible for Prinergy to retrieve the original sub-pages after a re-refine.


Symptoms

 

After re-refining either subpages or original input files, the new subpages appear as on-line and never archived. If these files are deleted, their status becomes missing.


Cause

  When a page is re-refined, a completely new entry is created in the registeredfile table and the old entry deleted. The old pages that were originally archived no longer exist as registered files.

Solution

 

Re-archive the new subpages.

This problem will be addressed in a future version of Prinergy.

Permanent fix:


See also

 


Keywords

 

archiver FAQs, archiver - retrieve


Technical contact(s)
 

Submitted by
 

Date submitted
 


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