Product

Platform

Intel

Operating system

Windows 2000 Server

Error

Symptoms

The state of the tape is idle, allocated.

When trying to retrieve any job on a particular tape, retrieve fails.

X 09Mar01 07:26:30.390-PST [2740.2968] PRINERGY1 ARAXI PTaskD.XCON_Callback TAKS_JobSub.cpp(1215): Archive:Retrieve: Job ticket queued at service Retrieve.

X 09Mar01 07:26:30.703-PST [2740.2968] PRINERGY1 ARAXI PTaskD.XCON_Callback TAKS_JobSub.cpp(1215): Archive:Retrieve: Job ticket active at service Retrieve.

W 09Mar01 07:26:31.859-PST [3840.3804] PRINERGY1 ARAXI PArchRetJTP.RetrieveThread: 3804 NTMS_RemovableMedium.cpp(1332): Unable to translate Araxi ID to LMID. Can not determine if decommissioned.Araxi ID = c3ebe04c-88de-11d4-aedd-009027b6a943

W 09Mar01 07:26:32.937-PST [3840.3804] PRINERGY1 ARAXI PArchRetJTP.RetrieveThread: 3804 NTMS_RemovableMedium.cpp(2004): Could not find matching NTMS logical medium. Araxi medium ID = c3ebe04c-88de-11d4-aedd-009027b6a943

E 09Mar01 07:26:32.937-PST [3840.3804] PRINERGY1 ARAXI PArchRetJTP.RetrieveThread: 3804 NTMS_RemovableMedium.cpp(1740): precondition failed: (m_pMediaIO.get() != 0) at line 1740 in file NTMS_RemovableMedium.cpp

i 09Mar01 07:26:33.578-PST [2376.2400] PRINERGY1 ARAXI PDeviceAndServiceD.XCON_Callback DASS_DatabaseMgr.cpp(431): The 'Archive' service has stopped.

Z 09Mar01 07:26:33.656-PST [2740.2968] PRINERGY1 ARAXI PTaskD.XCON_Callback TAKS_JobSub.cpp(1232): Archive:Retrieve: Message from Extreme: JTP used by an active process has disconnected from the Coordinator: Archive:Archive/Retrieve.

i 09Mar01 07:26:38.765-PST [2376.2400] PRINERGY1 ARAXI PDeviceAndServiceD.XCON_Callback DASS_Service.cpp(416): Starting JTP: PArchRetJTP.exe local Archive

Z 09Mar01 07:26:38.765-PST [2376.2400] PRINERGY1 ARAXI PDeviceAndServiceD.XCON_Callback DASS_OpCon.cpp(350): Message from Extreme: JTP used by an active process has disconnected from the Coordinator: Archive:Archive/Retrieve.

X 09Mar01 07:26:38.781-PST [2376.2400] PRINERGY1 ARAXI PDeviceAndServiceD.XCON_Callback DASS_OpCon.cpp(164): Message from Extreme: Operation completed successfully: StartJTPConfirmed.

i 09Mar01 07:26:39.046-PST [3324.1964] PRINERGY1 ARAXI PArchRetJTP.main XJTP_Application.cpp(453): Creo JTPNov 20 2000

i 09Mar01 07:26:39.281-PST [3324.1964] PRINERGY1 ARAXI PArchRetJTP.main DBIF_DBManager.cpp(485): Connected to database; schema version = '66'

i 09Mar01 07:26:39.296-PST [3324.1964] PRINERGY1 ARAXI PArchRetJTP.main AMDM_MediumFactoryBase.cpp(151): Archive engine kind = NTMS

Cause

Solution

Upgrade to 2.0.5 or up.

If still using 2.0.4, use the following procedure:

1) Stop and restart RSM to identify this medium again.

If this still does not work, perform the following steps:

2) Deallocate and delete the tape, and re-introduce it into the library.

WARNING: Before you do this, make sure the application pool IS NOT set to Return media to Free Media Pool. Highlight the application pool containing the tape that you want to deallocate, right click to select Properties, and uncheck Return media to Free Media pool. IF YOU FORGET TO UNCHECK THIS, ONCE YOU CLICK DEALLOCATE, THE MEDIA WILL AUTOMATICALLY RETURN TO THE FREE POOL i.e. IT WILL OVERWRITE THE PRINERGY TAPE.

3. Highlight the tape, right click to select All Tasks|Deallocate.

4. Take the tape offline.

5. Highlight the tape, right click to select Delete.

6. Reintroduce the tape back to the system; the tape will be recognized in the import pool.

7. Drag the tape back to the application pool.

8. Stop and restart Archiver JTP to update the state of the tape to idle, allocated.

Permanent fix: Prinergy 2.0

See also

Keywords

archiver - retrieve

Technical contact(s)

Amy Chan

Submitted by

Amy Chan

Date submitted