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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.0 | |
Platform |
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Operating system |
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Error |
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Symptoms |
The Prinergy Dongle on the Primary server is changed and the user is unable to enter the new license key. |
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Cause |
The code is assuming that the current directory is CreoAraxi\bin (incorrect assumption) so cannot delete the old license key information. | |
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Solution |
1. Launch UADM by double-clicking on UADM.exe in \CreoAraxi\bin directory or 2. Delete Prinergy-LicenseKeys.dat manually from the \CreoAraxi\bin folder. Permanent fix: |
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See also |
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Keywords |
administrator |
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Technical contact(s) |
Simon Chen |
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Submitted by |
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Date submitted |
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