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Error "Unable to startup OracleStarter service" when re-installing Prinergy


Product

  Prinergy Connect 2.0

Platform

 

Operating system

 


Error

 


Symptoms

 

After uninstalling only Prinergy and then trying to re-install, you get the error "Unable to startup OracleStarter service" and the installer stops.


Cause

 

Solution

 

1. Delete OracleStarter service from the registry:

\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\OracleStarter

2. Reboot the machine.

3. Start up the database manually:

In a command window, type:

- svrmgrl

- connect internal/creo

- startup

4. Run the Prinergy installer.

Permanent fix:


See also

 


Keywords

 

install, oracle


Technical contact(s)
 

Simon Chen

Submitted by
 

Date submitted
 


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