Product

Platform

Operating system

Error

Symptoms

The error message "File reference number error" is displayed from the mini-installer on a Mac with the Norton AntiVirus application running. Apple Script can't create the new MiniInstallerLog.log file to log the information because the Norton AntiVirus program doesn't allow for writing anything to the hard disk.

Cause

Solution

1. Manually create the file MiniInstallerLog.log in Applications/PrinergyWorkshop/Distribute/BrandedInstall/CreoScitex/log directory.

2. Launch Workshop again.

3. Turn off Norton AntiVirus protection.

Permanent fix:

See also

Keywords

install, Macintosh

Technical contact(s)

Simon Chen

Submitted by

Date submitted