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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.0 | |
Platform |
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Operating system |
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Error |
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Symptoms |
When a catalog is initiated on a tape, RSM will mount the tape. NTBackup will attempt to do a catalog, then RSM will dismount the tape. If working with a library, the tape will continuously go through this cycle until you click either Cancel while cataloging the tape or Abort while trying to mount the tape. Backup catalog operation cannot complete. |
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Cause |
This behavior can occur if the on-media label does not match the Removable Storage Manager (RSM) label stored in the RSM local database for the tape that was mounted. For example, this behavior could occur if the media in the tape library gets accidentally switched or placed in the wrong slot. This could occur if you do not use the RSM Eject Media and Inject Media wizards, but instead manually remove and replace media. Under these circumstances, RSM cannot keep track of the media change. When Backup issues a mount command, RSM mounts a different tape than it expected. | |
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Solution |
1. Perform a full inventory on the library. 2. If this does not clear the problem, eject the tape. 3. Deallocate the tape, then delete it from RSM. 4. Inject the tape and let the tape device inventory. 5. RSM will place the tape in the Import Media. 6. Drag it to the pool it originally belonged to. 7. Check if the problem is fixed. Permanent fix: |
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See also |
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Keywords |
backup |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
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Date submitted |
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