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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.0 ; Prinergy Direct 2.0 ; Prinergy Access 2.0 ; Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 | |
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Operating system |
Windows 2000 Server |
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Error |
Archiver reports a warning message that it does not recognize the SDX-700V In diagnostic log: Unknown tape device type detected: SONY SDX-700V The free space returned by medium 0001 is less than currently reserved: free space = 18446744073709551615 bytes, reserved space = 1262218474 bytes COMN_exception thrown while archiving files in medium thread: '5908' archive failed - code = 1000002; developer-speak message = ' value 18446744073709551615 at least one of the two most significant bits are set.'; localized message = '( code = 1000002 )' |
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Symptoms |
Archive fails and reports a warning message that the device cannot be recognized. NTBackup may work fine. The AIT-3 tape drive may be standalone (model SDX-D700V) or installed in a library (SDX-700V). An external drive will have the model printed on a sticker on the underside of the device. An internal SDX-700V drive can be indentified by the f/w version (0100) and the s/n in the format of 135xxxx. |
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Cause |
Sony has discontinued the SDX-700C and SDX-D700C (C-series) drives and replaced them with the SDX-700V and SDX-D700V drives respectively. The V-series drives can operate in C-series emulation mode. Archiver requires the drives to emulate the C-series version to work properly. | |
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Solution |
The DIP switches should be configured as follows: DIP switch 8 should be set to OFF. All other DIP switches (1, 2, 3, 4, 5, 6, 7) set to ON. DIP switch Setting 1 On 2 On 3 On 4 On 5 On 6 On 7 On 8 Off The DIP switches in the standalone SDX-D700V are located under the device. You will need a small slot-head screwdriver to access them. Permanent fix: |
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See also |
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Keywords |
archiver, archiver - RSM, tape libraries |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
Philip Samaniego |
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Date submitted |
19 Jan 2005 |
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