Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
|
|
||
Product |
Prinergy 3.x, 4.x | |
Platform |
||
Operating system |
Windows 2000 Server |
|
|
|
||
Error |
SAV Event ID 1005: could not scan file due to low kernel stack |
|
|
|
||
Symptoms |
In event viewer, SAV logs warnings that it cannot scan files due to low kernel stack. The server may also exhibit other symptoms such asfreezing, or dropping off the network. |
|
|
|
||
Cause |
Some versions of SAV use up a lot of kernel memory. | |
|
|
||
Solution |
Symantec Antivirus Corporate edition version 10.1.5 or higher resolves this issue. As of this writing, the version posted in symantec site is 10.1.6.6000. The customer's copy of SAV may be elligible for s/w updates. Go to http://fileconnect.symantec.com Enter the SAV serial number. If it is authenticated, the available upgrades will be listed. Refer to http://entkb.symantec.com/security/output/n2002071208532048.html for more information on Event ID 1005. Permanent fix: |
|
|
|
||
See also |
||
|
|
||
Keywords |
Windows 2000, administrator, networking |
|
|
|
||
Technical contact(s) |
Philip Samaniego |
|
Submitted by |
Philip Samaniego |
|
Date submitted |
25 May 2007 |
|