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During retrieve, archiving software prompts for the wrong tape i.e. a tape that is “off-site�

Product

   Prinergy 1.0; Prinergy 1.1; Prinergy Connect 2.0

Platform

  

Operating system

  

Error

  

Symptoms

  

A retrieve task goes into a "waiting for operator intervention" state with a message requesting a specific tape be inserted into a library or drive. Unfortunately, that tape is not available.

It is known that the job being retrieved was archived to more than one media pool, and the tapes from that other pool are available. However, the user has no way of determining which one of the tapes in the other pool the data would be on.

(The situation might be as follows: A customer may choose to archive jobs to multiple media pools, for example a “near-line� pool and an “off-site� pool. The intent is that once a tape in the “off-site� pool is full, it would be taken away.)

Cause

   In Prinergy 1.0 and 1.1, the archiver does not use media pool information to help select which tape to use for a retrieve when more than one can satisfy the request, though it will use a tape that is in a library if one with the requested files is in a library.

The problem arises when no tape with the requested files is in any library or tape drive. In that case it's somewhat arbitrary as to which of many tapes the system will prompt for.

Solution

  

1) Note the medium being requested.

2) Use the Archive Media Manager to "disable" that medium.

3) Abort and re-submit the task. This time it will prompt for another tape if there is one with the requested data.

Permanent fix: Prinergy 2.0

See also

  

Keywords

  

archiver - retrieve
Technical contact(s)
  

Amy Chan
Submitted by
  

Date submitted
  

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