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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy 1.1; Prinergy Connect 2.0 | |
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Operating system |
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Error |
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Symptoms |
When you manually mount a tape using the Archiver Media Manager or the Windows 2000 RSM snap-in, the JTP loops forever if the desired tape is "mounted" instead of "dismountable" or "idle". |
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Cause |
The Archive-Retrieve JTP already has a mechanism for ensuring that only one AJTP_MediumThread is issuing a medium mount request at a time. It will get confused if you manually mount the tape using RSM or Media Manager. | |
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Solution |
Install the latest patch. Don't use RSM or Media Manager to mount and dismount medium in the drive for Archive/Retrieve. Let Archiver handle the mounting and dismounting. If the mount fails, follow the workaround below: 1. Eject the tape. 2. Perform an inventory. 3. Re-submit the archive or retrieve. Permanent fix: Prinergy 2.0 |
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See also |
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Keywords |
archiver, archiver - retrieve |
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Technical contact(s) |
Amy Chan |
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Submitted by |
Amy Chan |
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Date submitted |
20 Nov 2000 |
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