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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.0 ; Prinergy Direct 2.0 ; Prinergy Access 2.0 ; Prinergy PowerPack 1.0 ; Prinergy Satellite | |
Platform |
Server: Dell all; Client: PC or Macintosh |
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Operating system |
Server: Windows 2000; Client: Windows or Macintosh |
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Error |
The error message is Error: Typecheck offending command restore. |
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Symptoms |
If a multichannel DCS image (Single or Multi-file) that has been sampled with Color Central's Sampler is placed in Illustrator 8 or 9, the image shows up in Illustrator at very low resolution, about 25 dpi, and fails in the Normalize (OPI on) process. |
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Cause |
Sampler files created wih the "Sample Type" preference set to "Classic" or 2.0 do not work. Multichannel files are Photoshop files that have one of the process channels (CMYK) missing. A use of this type of file is where the user wants to substitute, say Reflex blue for Cyan in an image or if the image contains 2 spots only. Multichannel files MUST be saved as DCS2 only. |
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Solution |
A, Change the "Sample Type" preference in Sampler to "OPI 1.3" or B. In Photoshop, change the mode to CMYK and re-save the file. Make a new sample so that the preview looks good in Illustrator and refine again with OPI enabled in the Process Plan. Permanent fix: |
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See also |
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Keywords |
Illustrator, OPI |
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Technical contact(s) |
Rob Morgan |
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Submitted by |
Rob Morgan |
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Date submitted |
14 Dec 2000 |
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