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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy 1.0; Prinergy 1.1; Prinergy Connect 2.0 | |
Platform |
Any |
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Operating system |
Any |
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Error |
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Symptoms |
When saving a large file from Adobe Illustrator directly to a hot folder, Illustrator returns a message that it can't save the file because the file is not found. In Prinergy, a file named something like AI Temp 0000xxxx appears and begins refining. |
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Cause |
When saving, Illustrator first creates 2 Temp files in the destination folder. If the file is large, the temp file stays around long enough for the hot folder to act upon it and the hot folder moves the file to the "Processed" folder. Illustrator can't find the file so the save is aborted. |
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Solution |
Save large files to a different location first, and then move them into the hot folder using the Finder or Windows Explorer. Permanent fix: |
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See also |
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Keywords |
hot folders, Illustrator |
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Technical contact(s) |
James Bredenhof |
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Submitted by |
Rob Morgan |
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Date submitted |
04 Oct 2001 |
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