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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
2.3.1.3 and lower | |
Platform |
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Operating system |
Mac OSX 10.4 |
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Error |
Adobe Acrobat message says "Failed to load Trapper preferences" or "XCHG_Plugin::PrivateInitalizeFinished caught an exception: : code 1158001" |
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Symptoms |
Acrobat issues an error message and then crashes. |
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Cause |
An incompatibility with Mac OS 10.4 in the plug-ins. | |
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Solution |
- Upgrade to Prinergy version 2.3.1.5 or 3.0.2.2, or - remove the ViewAccelerator plugin. (You can do this by selecting the Acrobat application, Get Info, and remove ViewAccelerator from the Plugins pane). Permanent fix: |
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See also |
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Keywords |
Macintosh, acrobat |
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Technical contact(s) |
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Submitted by |
Rob Morgan |
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Date submitted |
11 Jul 2005 |
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