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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
3.0.3.0 only | |
Platform |
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Operating system |
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Error |
Normalize Error: Failed to load the required CMap Identity-H for CID font <XXXX>: Failed to locate CMap Identity-H on resource search path: Font Search Path: CMap Search Path: |
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Symptoms |
PDF files containing CID fonts fail during Refining or during Colormatched Output with the above error message. This only happens when the server hosting the JTP that failed does not have the full version of Acrobat installed on it (Not Reader) |
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Cause |
Our PDF library is looking for the CMAP folder and due to a bug, cannot find it unless Acrobat is installed | |
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Solution |
- Move the JTP to a server that has Acrobat installed on it or point the Process Template to a JTP running on a machine with Acrobat - Install Acrobat on the server that is having the problem. - Update to a version of Prinergy where this problem is fixed (Should be 3.0.3.1) Permanent fix: |
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See also |
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Keywords |
Creo PDF ColorMatcher, font, normalizer, refiner |
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Technical contact(s) |
Rob Morgan |
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Submitted by |
Rob Morgan |
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Date submitted |
17 Jan 2006 |
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