Prinergy Troubleshooting - Pages are assigned to the last page set in Prinergy instead of the first page set

Pages are assigned to the last page set in Prinergy instead of the first page set


Product		Prinergy Connect 2.0 ; Prinergy Direct 2.0 ; Prinergy Access 2.0 ; Prinergy PowerPack 1.0 ; Prinergy Satellite
Platform		Client: PC or Macintosh
Operating system		Client: Windows or Macintosh

Error

Symptoms		This is an intermittent problem when assigning pages to page positions in Prinergy Workshop. When there are many page sets, assigning pages to the last page set will result in pages being assigned to the first page set in the job. If the related page position of the first page set is already occupied, it will add the page as a layer version, unless the maximum layers for the job have already been assigned. In that case a "page positions occupied" error comes up. This happens both with drag-and-drop page assignment and with the menu-based "assign page to position" method.

Cause

Solution		A. Restart Prinergy Workshop and reassign pages. B. Update to Prinergy 2.0.7.9. To update a Prinergy system, Request Support Online. Permanent fix: Prinergy 2.0

See also

Keywords		pages or page sets [1-up artwork or artwork sets], workshop

Technical contact(s)		Simon Chen
Submitted by		Simon Chen
Date submitted		07 Sep 2001