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Files added via a hot folder do not appear in Prinergy Workshop under Input Files


Product

  Prinergy Connect 2.0 ; Prinergy Direct 2.0 ; Prinergy Access 2.0 ; Prinergy PowerPack 1.0 ; Prinergy Satellite

Platform

 

Server: Dell all; Client: PC or Macintosh

Operating system

 

Server: Windows 2000; Client: Windows or Macintosh


Error

 

Under History: "The workflow terminated without processing any files."


Symptoms

 

Files added via a hot folder do not show up in Workshop under Input Files. There are no files in the Rejected folder.


Cause

  The file must be registered into the system before a process task can be created. The system failed to register the file because it was either corrupt or an unsupported format.

Solution

 

Correct the problem with the input file and add the file to the job again.

Permanent fix:


See also

 


Keywords

 

hot folders


Technical contact(s)
 

Simon Chen

Submitted by
 

Simon Chen

Date submitted
 

01 Nov 2001


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